FAQ - Frequently Asked Questions

Questions about how the online store works

No, registration is not mandatory and you can complete your purchase quickly as a guest. However, we highly recommend creating an account to manage your orders more easily, track shipments, or speed up Free Pickup procedures at our Baricella (BO) location. By registering, we can offer you even more personalized customer care, putting our heritage since 1929 and our 40 years of experience completely at your disposal for any requirement.

To guarantee your confidentiality and privacy, this site uses an SSL certificate that protects the exchange of sensitive information with your browser with strong encryption.

If you are a registered customer you can modify them by accessing your account while if you have never registered you can create a new account

You can find the details on the Shipping and Payments page

Every order is personally supervised by the owners at our retail store in Baricella (BO). From the initial quality check to the final preparation of the package, we place our 40 years of experience at your service to ensure that every piece of footwear meets the highest quality standards.

The receipt of the order will be notified to you immediately by email. If you do not receive the notification, it is possible that the message has ended up in the spam folder or that the e-mail address you provided is incorrect. In this case contact us for more information

The minimum order amount is Euro 50.00

Yes, Cash on Delivery (COD - cash payment to the courier upon delivery) is available exclusively for shipments within Italy, with a fixed surcharge of Euro 7.90. This payment method is not available for cross-border or Non-EU international shipments.

To start the return process, simply fill out the online request directly on the page Easy Return

Discover how to take advantage of free pickup at our Baricella (BO) - Italy location, strategically situated between Bologna and Ferrara. Save on shipping and avoid the stress of city traffic: welcoming you, you will find a large free parking lot right in front of the store, and our historic tradition since 1929 combined with the expertise of the owners with over 40 years of experience in the industry, ready to guarantee an assisted product try-on and highly qualified technical advice.

Preparation times for Free In-Store Pickup are shown in real time on each product page (right below the "Add to Cart" button) and follow two options:

• Available now (In-store stock): for footwear already physically on the shelves at our Baricella store.
  How it works: You are free to pick up your shoes whenever you prefer, even shortly after placing the order online; our staff will prepare the box directly at the counter upon your arrival.
• Ready in 24 - 48 hours (Partner logistics hub transfer): exclusively for models requiring a dedicated transfer from the brand's central warehouse (external Melluso and CafèNoir lines).
  How it works: The footwear arrives at our store within 1 to 2 business days. In this case, for those traveling from the provinces of Bologna or Ferrara, we kindly suggest waiting for our confirmation email with the subject "Order ready for pickup" before heading out, to avoid an unnecessary trip.

Of course, in fact we gladly recommend it! Choosing in-store pickup in Baricella allows you to rely on our technical expertise to check the fit, arch support, and comfort. If the size is not ideal, you can make an immediate size exchange (from available stock) or request a direct refund to the payment method used for the online order.

Absolutely, yes. The Click & Collect service is always 100% free regardless of the order amount. Picking up in person allows you to eliminate shipping costs, avoid waiting for the courier, and have the peace of mind of trying on the shoe before taking it home.

Yes, our Baricella location is outside the ZTL (restricted traffic zones) and has a large free parking area right in front of the entrance. You can park comfortably and with zero stress for all the time needed to try on the shoes together with the owners.

We handle every order with the utmost care directly from our headquarters in Baricella (BO). We ship throughout Italy using the best express couriers to guarantee you a fast, secure, and traceable delivery. If you live between Bologna and Ferrara, remember that you can opt for free In-Store Pickup and avoid courier waiting times.

All our shipments are traceable via the number that will be communicated to you when your order is processed.

At the moment it is not possible.

Yes, this option is available exclusively for shipments delivered within Italy. You can request it by specifying in the order notes that you want your order held for pickup (fermo deposito) at the nearest courier branch.

Shipping rates vary depending on the destination of your order:

• Italy: shipping is free for orders over Euro 99.00, while a fee of Euro 5.90 applies to lower-value orders.
• European Union: starting from Euro 9.99 with express delivery in 2-3 business days.
• United States and Non-EU Countries: starting from Euro 35.00 via DHL Express air courier. For all Non-EU destinations, product prices are displayed Tax-Free (exempt from Italian VAT pursuant to Art. 8) and delivered under DAP terms, with import duties and local taxes paid by the recipient.

You can view the complete rate chart and delivery times for each country on our shipping and payments page.

Refund rules for shipping fees vary depending on the return type and order origin:

• Orders in Italy: the first size exchange is always free of charge and no shipping fee will be charged. For definitive returns or if the requested exchange size is unavailable, original shipping fees are non-refundable and a flat fee of Euro 6.90 will be deducted for BRT home pickup.
• International Orders (EU and Non-EU): original shipping fees paid for delivery are non-refundable, and return shipping is arranged at the customer's expense. For returns originating from Non-EU Countries, the parcel must strictly display the declaration "RETURNED GOODS - MERCE IN RESO" on customs documents; any import duties or clearance fees charged by Italian customs upon the parcel's re-entry will be fully deducted from the final refund.

Yes, all footwear on our online catalog is constantly synchronized and immediately available for purchase. Stock is stored either at our historic store in Baricella or in the official logistics hubs of our partner brands.

For complete clarity, delivery times vary depending on the chosen fulfillment method:

• Home Delivery via Express Courier (across Italy): Delivery times are identical across the entire catalog: home delivery always takes 24 - 48 business hours, whether the parcel ships from our Baricella store or directly from the partner brand's logistics hub.
• Free In-Store Pickup (Click & Collect in Baricella): In this case, pickup timing depends on the physical location of the footwear:
  • Available now: for items already physically on the shelves at our Baricella store (the vast majority of catalog brands). You are free to stop by shortly after placing your online order; our team will prepare the box directly at the counter upon your arrival.
  • Ready in 24 - 48 hours: for models requiring a dedicated transfer from the manufacturer's central warehouse (partner lines Melluso and CafèNoir). In this case, we kindly suggest waiting for our confirmation email before visiting the store, to avoid an unnecessary trip.

If your order is placed (excluding holidays) by 12:30 it will be shipped the same day; after this time the shipment will take place the following day.

Yes, it is possible to purchase online on the website and collect the products at our store in Baricella between Bologna and Ferrara (Italy), using the free Click & Collect service

Yes, it is possible by calling +39 051 873091 during shop hours.

Questions about how the online store works

No, Grimandi Calzature has a single, exclusive retail store located at our historic headquarters at Via Roma 1 in Baricella (BO). Our location was chosen to be a strategic point of reference: we are situated exactly halfway between Bologna and Ferrara, offering easy access and a large free parking lot to all of our customers coming from both Provinces who are looking for specialized technical advice.

Absolutely yes, we ship worldwide via dedicated express couriers:

• European Union Countries: you can complete your purchase by selecting your destination country at checkout. European VAT is automatically calculated and included in the final price. Cash on delivery is not available for international destinations (active for Italy only).
• Non-EU Countries (e.g., United States, Switzerland, Canada, Australia): deliveries are handled via DHL Express air courier. Our store detects your location and displays product prices Tax-Free, exempt from 22% Italian VAT (pursuant to Art. 8, DPR 633/72). Delivery is executed under DAP terms, with import duties and local taxes paid by the recipient.

To view the full list of destinations served, estimated delivery times, and shipping fees, please visit our shipping and payments page.

You can find the terms of sale on our website under Terms of Sale

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It is available on our website on the Right of Withdrawal page.