Terms of sale
2. Contract of Sale
When the user (hereinafter also referred to as "customer") places an order, he automatically accepts the Premise of point "1" of these Terms of Sale and the following Contract of Sale with Grimandi calzature snc di Grimandi Mario e C. (of hereinafter also referred to as "seller") who manages payments, refunds and all monetary transactions generated by product purchases/returns, whether he is registered with the www.grimandicalzature.it community that if you finalize the purchase with the "Checkout as a guest" procedure described below. Once the order is received, the system will send a confirmation e-mail: this e-mail will only be a confirmation of receipt and will not ensure acceptance of the order. The contract will not be concluded until we send you confirmation by e-mail that the products you have ordered have been shipped to you.
2.1. Mandatory Requirements
To be able to become a customer and therefore place orders on www.grimandicalzature.it the user declares to possess the following mandatory minimum requirements:
- Be an "End Consumer" as defined in the Premise of the Terms of Sale
- Be at least 18 years of age
- Own and provide a valid email address
- Possess the necessary requirements to be able to enter into legally binding contracts
- Possess a valid credit card for payment belonging to the Visa or MasterCard circuit or a verified PayPal account, or a bank account..
2.2. Price and availability
All orders are subject to availability and order price confirmation: Merchandise for sale at www.grimandicalzature.it is also and simultaneously on sale in the physical store (retail business) of Grimandi calzature and therefore there may be the remote possibility that the purchase of the same product is completed simultaneously both online and in the physical store: in this case Grimandi calzature snc will give precedence to the customer who went to the physical store at that precise moment and is already directed to the cash desk, refunding any payment already sent by the user online in whatever form it took. The refund will be made by crediting the Paypal account of the customer who paid for the goods on www.grimandicalzature.it by canceling the charge on the credit card or by bank transfer if he has chosen this payment option. If the client of www.grimandicalzature.it has chosen cash on delivery, the order will be canceled and the customer notified. In the event of lack of availability of the product, it will be the seller's responsibility to promptly inform the customer of the impossibility of completing the sales contract. Our staff tries to ensure that all details, descriptions and prices appearing on the www.grimandicalzature.it site are accurate but despite this it is possible that errors may occur, above all due to the entry of data into the database with the consequent risk of human error. If we find an error in the price of the products that the customer has ordered, he will be informed as soon as possible and will have the right to choose whether to reconfirm the order at the correct price or cancel it. If we are unable to contact him, we will consider the order canceled. If, following a price change, the customer decides to cancel the order after having already paid for the products, he will receive a full refund. If applicable, the price is inclusive of VAT. Any delivery costs will be added separately and are clearly indicated and included in the "grand total".
www.grimandicalzature.it accept the following payment methods:
- Circuit PayPal
- Credit card
- Advance bank transfer
- Cash on delivery only for Italy
If the customer decides to pay by bank transfer in advance, the bank details to which to direct the payment made out to Grimandi calzature snc will be indicated in the purchase procedure, while in the case of cash on delivery it should be noted that the courier will only accept payment in cash.
2.4. Purchase procedure
The products sold are guaranteed by Grimandi footwear which carries out the retail sales activity in its physical store or online through the www.grimandicalzature.it website. Only top quality branded products are offered for sale which are purchased directly from the seller from manufacturers of fashion brands, resellers and official distributors, carefully selected on the basis of the high quality standards required by us. Grimandi footwear is therefore the official authorized dealer of all the brands sold on its website.
3.1. Legal guarantee for the consumer
All products marketed enjoy the legal guarantee of conformity provided for in articles 128 et seq. of the Consumer Code which covers any lack of conformity of the items purchased, existing at the time of delivery and which occur within 2 years of delivery. Any defects or damage caused by accidental events or by the responsibility of the Consumer Customer for use of the products that do not comply with their intended use, or the effect of normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee. To benefit from this guarantee, the Consumer Customer must report the lack of conformity with a communication addressed to the seller indicating the defects and faults found. Following this communication, the Consumer Customer may ask the seller, at his choice, to repair the good or replace it, without charge in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller. It is also specified that the Consumer Customer has no right to terminate the contract if the lack of conformity is only minor. The above legal guarantee is valid for a maximum period of two years from the delivery of the product. Beyond this term, therefore, Grimandi calzature will not be responsible for the lack of conformity found. In case of replacement or repair of the product, the terms of the warranty relating to the product given in replacement or resulting from the repair, are the same as the original product. Therefore, the two-year total duration of the legal guarantee will in any case start from the delivery of the original product. In any case, for the regulation of the legal guarantee, reference is made to the rules of the Consumer Code referred to in articles 128 and following.
3.2. Legal guarantee for non-consumer customers
The non-consumer customer, as defined in art. 3 of the Consumer Code, has the right to make use of the legal guarantee provided for in the Civil Code. This guarantee provides that the non-consumer customer, under penalty of forfeiture, notifies Grimandi footwear of any lack of conformity found in the product purchased within eight days of discovery. The above legal guarantee is valid for a maximum period of twelve months from the delivery of the product. Beyond this term, Grimandi calzature will not be held responsible for the lack of conformity found by the non-consumer customer.
3.3. Aicel Code of Ethics
Grimandi Calzature Snc adheres to the code of ethics of the Italian Association of Electronic Commerce available at the following link: Aicel Code of Ethics: Aicel Code of Ethics
3.4. Certified shop I'm Sure
We have always protected our customers, guaranteeing the purchase of our products and striving to offer the highest levels of quality. With the certificate and the presence of the SonoSicuro logo, the Grimandi Calzature online store acquires all the characteristics of maximum reliability and undertakes to guarantee their continuity.
3.5. Shop with Authentic Reviews certified by eKomi
eKomi Gold Certificate represents a very important goal for our ecommerce: it ensures and guarantees that all the reviews on our site come from customers who have made real purchases, and are therefore authentic, collected and certified by ekomi, an independent German company leader in Europe in the collection of reviews based on real transactions.
4. Shipping and delivery of products
4.1. Shipping fees
Express shipping in Italy is free, fast, safe and reliable.
4.2. Delivery time
In Italy Delivery takes place on average within 1 working day while it is 2 days for Basilicata, Calabria, Sicily, Sardinia. For some disadvantaged locations an additional day may be required. Shipping costs and times outside Italy are indicated in Shipping and Payments. All orders placed before 14:30 are immediately processed and shipped the same day. Orders placed on Friday afternoon (after 2:30 pm) Saturday, Sunday and holidays are shipped on Monday afternoon or the first working day in case of holidays. Shipments are always and only after receipt of payment and in the case of bank transfer we will wait for the actual credit in currency to our current account and the sending of a transfer receipt will not constitute proof of payment.
4.3. Shipment tracking
At the same time as the shipment, the tracking number will be provided to the Customer via email so that he can follow its progress.
4.4. Delivery and passing of risk
To protect the customer, we only use insured express shipments and it is therefore not possible to request a different courier from those offered by Grimandi footwear. However, any damage to the packaging of the products must be immediately contested by the Customer by affixing a written control reserve on the Courier's proof of delivery. It is understood that, once the delivery document has been signed without any objection, the Customer will no longer be able to make any complaint to Grimandi footwear with reference to the external characteristics of what has been delivered. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is requested to immediately report the incident to the courier's local office and contact us by sending an email at the address email@example.com
5. Dispute Resolution
Consumers resident in Europe are hereby informed that pursuant to Regulation 524/2013 the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. In the event of legal disputes with consumer customers, pursuant to art. 66-bis Legislative Decree 206/2005 (Consumer Code) the territorial jurisdiction is without fail attributed to the Court of residence (or domicile) of the consumer. The European ODR platform is available for this link